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Sheraton TriBeCa Review


Panorama from Sheraton TriBeCa

Panorama from Sheraton TriBeCa

During my last trip to New York City, I stayed at 3 different downtown hotels. This was my second stay at The Sheraton TriBeCa and here are some of my thoughts on the property.

Located on the south side of Canal Street in New York City, the hotel is relatively new construction and feels pretty standard for the brand in the sense that it lacks charm. But it’s a serviceable home base at a reasonable price point for a downtown Manhattan hotel.

It’s a good value for money and an excellent location, with some rooms and a balcony off the Club Lounge that features stunning views of the city and the Empire State building.

The view from Sheraton TriBeCaThe view from Sheraton TriBeCaView from my room at the SheratonThe view from Sheraton TriBeCa

The view from the club lounge at the Sheraton TriBeCa

While the building and décor lack charm and don’t reflect the Big Apple in any way, the property is pretty standard for the Sheraton brand and pretty comfortable. What is does have is televisions in the bar and in the Club Lounge where you can watch sports. The cheese and crackers spread during the Happy Hour at the Club Lounge was particularly lame, but I was grateful I could catch the score of the Lakers game and watch the sun set on the outside patio, which has extraordinary views.

 The view from the club lounge at the Sheraton TriBeCa

The view from the club lounge at the Sheraton TriBeCa

The room size was decent, which is generous by New York standards. Wifi was easy to use and worked properly.

Sheraton TriBeCa badroom

Sheraton TriBeCa bedroom

The bathroom was small and the water pressure a bit on the weak side, but this is fairly common in New York . The bathroom amenities were a bit lacking- no robe, shower cap or Q-Tips. (As a side note, I find it particularly irksome when hotels omit shower caps, especially when they claim “we have them, but you have to call down to housekeeping.” By the time I discover that there is no shower cap I’m already undressed and headed to the shower. The last thing I want to do is stop the process and wait for housekeeping.)

There is a Starbucks located inside the property and ample seating in the lobby. The reception and concierge all were busy every time I was in the lobby. Since I didn’t use the concierge I can’t property review the service, but think that if you are looking to lean on the hotel concierge to be your tour guide, this isn’t the hotel for you.

My biggest complaint with the hotel has to do with when the doormen. This is my second stay here and the second time the doorman has up sold me to a car service (when I requested a taxi) to the airport and failed to mention the surcharge for using a credit card. I tweeted @StarwoodBuzz and they looked into the matter, which is one thing I truly appreciated about the Sheraton brand (and SPG in general). They understand social media and customer service (check out Paul Thompson’s excellent social media customer service case study From Agony to Ecstasy in 30 Minutes or Less).

Overall, this Tribeca Hotel property is a great value for money and what it lacks in charm and local color it makes up for with its reasonable price point and location.